Draft, pending legal review

Terms of Use

Last updated: draft of October 9, 2026.

These terms are an agreement between you and [LEGAL NAME] ("we" or "us"). They cover QueueWatch on the web at [DOMAIN] and in the iPhone app. By using QueueWatch you agree to them. If you don't agree, please don't use QueueWatch.

If you are under 18, a parent or guardian must agree to these terms for you, and is responsible for purchases made on your phone.

1. What QueueWatch is

QueueWatch tells you when rides at Disney parks go down and come back up, estimates when a down ride will be back, shows wait times, and can alert you when a wait drops. A family shares a trip code so that all its phones get the same alerts.

2. Not affiliated with Disney

QueueWatch is an independent app. It is not affiliated with, endorsed by or sponsored by Disney. Park and ride names are trademarks of their owners, and are used only to identify them.

Ride data is powered by ThemeParks.wiki, an independent service that is not affiliated with Disney either.

3. Estimates, not guarantees

Everything QueueWatch shows about a park is an estimate or a report from someone else. None of it is a guarantee. In particular:

• Wait times come from the waits the parks post. Those can be wrong, late or missing, and a posted wait isn't the time you will actually stand in line.
• "Likely back" times are our best guess from past closures and the weather. A ride may reopen much earlier or later, or not at all that day. So are storm times and the advice on whether to wait or go.
• Best times to ride, short line alerts and crowd alerts depend on posted waits and past days. Today may be different.
• Park hours, "closed early" and "closing soon" come from published schedules and live data. Parks change their hours, open early for some guests, and close without notice.
• Ride status (running, down, closed or paused for a show) comes from ThemeParks.wiki, which gets it from the parks. It can be late, wrong or missing. A ride we show as running may be down, and the other way round.
• Weather comes from public weather services. Their reports can be late or wrong.
• Alerts can arrive late, or not at all. That includes push alerts and, in the iPhone app, the Lock Screen (Live Activities). Delivery depends on things outside our control: Apple's and Google's push services, your phone's settings and Focus modes, your signal, battery saving, and ntfy if you use it.

Always follow the park's own signs, apps and cast members. Don't rely on QueueWatch for safety, medical or accessibility decisions.

4. Your decisions are your own

You decide what to do with what QueueWatch shows you. We are not responsible for decisions you make based on QueueWatch, or for what they cost you. For example, we are not responsible if you leave a line, skip a ride, miss a return time, a dining reservation or a show, or travel to a park because of a wait time, a back time, park hours or an alert, or because an alert did not arrive.

5. Your trip and its code

• Anyone with your trip code can see your trip, change its settings, pause or resume its alerts, and delete it. Share the code only with people you trust. If you think the wrong person has it, delete the trip (More, then About QueueWatch, then Delete this trip) and start a new one.
• We can't recover a lost code, and we can't tell who you are without it.
• A trip can have up to 20 phones. We may limit trips that look like they are being shared publicly (section 7.6).
• Trips nobody opens for a while go idle, and are later deleted. See the Privacy Policy, section 4.

6. What is free and what is paid

QueueWatch on the web is free for now. Passes are sold only in the iPhone app. If we ever charge on the web, we will update these terms and say so in the app first.

Free in the iPhone app:

• alerts when a ride you follow goes down or comes back up;
• live waits, best times and the ride board;
• one-time short line alerts;
• family trips, pausing and recent alerts.

Paid in the iPhone app, with a pass:

• back times, such as "Likely back between 3:20 and 3:40 PM", including storm times and the advice on whether to wait or go;
• all-day short line alerts;
• crowd alerts.

One free park day. Every trip gets one free park day of all paid features, used when you choose:

• It starts only when you tap "Use free day", never by itself.
• It lasts until the last park at your resort closes that night, including late hours. It is not 24 hours.
• There is one free day per trip, and one per iPhone every 12 months. We check the iPhone with Apple's DeviceCheck (see the Privacy Policy, section 1.9).

The free day is a gift. It isn't a trial of a subscription, and it never turns into a paid pass by itself.

7. Passes, renewals and refunds

7.1 The passes

• A pass covers every phone on the trip it is on, including phones that join later, and the trip's ntfy alerts.
• A park day runs from 4 AM to 4 AM in the park's own time zone, so a late close is covered. Alerts stop when the park closes.
• When a pass starts:
  • A Day or Trip Pass bought before the trip's first park day waits for that day.
  • One bought while the free day is active waits for the next park day.
  • Otherwise it starts when bought if the park is open, or on the next park day the trip is used.
• The app shows the price in your currency before you buy. It may include tax.

7.2 Paying

• Passes are billed and managed by Apple, through the App Store, and paid with your Apple ID. Apple charges your Apple ID when you confirm the purchase.
• Apple's Media Services Terms also apply to the purchase.
• We never see your card or your Apple ID.

7.3 Annual Pass renewal and cancelling

• The Annual Pass renews automatically each year, at the price then shown. It renews unless you turn off auto-renew at least 24 hours before the end of the current year. Apple charges your Apple ID within the 24 hours before the year ends.
• To cancel, open Settings on your iPhone, tap your name, then Subscriptions, then QueueWatch. After you cancel, the pass keeps working until the end of the year you have paid for, then stops. Cancelling doesn't refund the current year.
• If the price goes up, Apple tells you first and, where the law or Apple's rules require it, asks you to agree before you are charged the new price.
• Moving trips: the Annual Pass covers one trip at a time, the one the buyer's phone is on. It follows that phone to a new trip when the app runs "Restore purchases". It can move at most 3 times a day.

7.4 Moving a Day or Trip Pass

A Day or Trip Pass belongs to the trip it was bought for, and covers it even if the buyer's phone moves to another trip. If that trip is deleted, you can move a pass that hasn't started or is still running to your next trip with "Restore purchases", once. A used-up pass can't move.

7.5 Refunds

• App Store purchases are refunded by Apple, not by us. We can't issue them. To ask for one, go to reportaproblem.apple.com, or follow Apple's steps.
• If Apple refunds a pass, it stops working. If Apple refunds one year of an Annual Pass, only that year ends; a later paid year still counts.
• If QueueWatch couldn't give you what you paid for (for example, ride data was down for your whole park day), email [SUPPORT EMAIL] with your trip code. We will explain how to ask Apple for a refund, and may add a free day to your trip.
• Your rights under consumer law aren't affected.

7.6 Fair use

• A pass is for the people on one trip: your family or group.
• Don't post a trip code publicly, or sell or trade access to a trip, to spread a pass among strangers.
• Don't use tricks to get more free days, such as many trips or resetting phones.
• If we see this, we may limit the trip to the phones that bought or first used the pass, or end the free day. We will never take away a pass you bought for your own trip without a refund through Apple.

7.7 Changes to passes

• We may change prices, or what each pass includes, for future purchases. A pass you have already bought keeps what it had when you bought it, until it ends.
• If we stop offering paid features, we will stop selling passes first, keep honoring passes already running, and turn off Annual Pass renewals.

8. Apple's license for the iPhone app

The iPhone app is licensed to you under Apple's Standard License Agreement (Apple's Standard EULA). These terms cover the QueueWatch service the app connects to: trips, alerts, estimates and passes. Both apply. If they conflict about the license to use the iPhone app itself, Apple's Standard EULA wins.

9. Using QueueWatch fairly

Please don't:

• copy, scrape or resell QueueWatch's ride data, or use our servers as a data feed;
• send automated requests, flood a trip with tests or alerts, or try to guess other trips' codes;
• try to get paid features without paying, for example by changing the app, faking purchases or abusing the free day;
• use QueueWatch to break any law, or to bother anyone.

We may suspend trips, or block access, that do these things.

10. Other services

QueueWatch relies on others: ThemeParks.wiki for ride data; public weather services; Apple, Google, Mozilla and Microsoft to deliver notifications; ntfy.sh if your trip uses it; and our host. We are not responsible for their outages or mistakes, and their own terms apply to your use of them.

11. Changes to QueueWatch and to these terms

• We may change, add or remove features. We will keep the free alerts in section 6 free.
• When these terms change, we will update the date at the top. Important changes will be announced in the app before they take effect. If you keep using QueueWatch after that, the new terms apply.
• Changes never reduce what a pass you have already bought includes (section 7.7).

12. No warranty

QueueWatch is provided "as is" and "as available". To the extent the law allows, we make no promise that it will be accurate, on time, uninterrupted or free of errors, or that any alert will arrive. Section 3 explains why.

13. Limit of liability

To the extent the law allows:

• we are not liable for indirect, incidental or consequential losses, such as a missed ride, reservation, show or return time, or travel costs;
• our total liability to you for anything about QueueWatch is limited to the amount you paid for passes in the 12 months before the claim, or $10 if you paid nothing.

Some places don't allow these limits, so they may not apply to you.

14. Law and disputes

These terms are governed by the laws of [STATE], USA. Disputes go to the state or federal courts in [STATE], except that either of us may use small-claims court.

15. Ending

• You can stop using QueueWatch at any time. Delete your trip, and delete the app.
• We may end or suspend access for anyone who breaks these terms.
• Sections 3, 4, 12, 13 and 14 still apply after that.

16. General

• These terms, with the Privacy Policy and, for the iPhone app, Apple's Standard EULA, are the whole agreement between you and us about QueueWatch.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we don't enforce a part of these terms at once, we can still enforce it later.
• We may transfer these terms if QueueWatch is sold. You may not transfer them without our agreement.

17. Apple

These terms are between you and us, not Apple:

• Apple has no responsibility for QueueWatch or its content, and no obligation to provide support for it.
• If QueueWatch fails to meet a warranty that applies, you may tell Apple, and Apple may refund the app's price (QueueWatch is free to download). Apple has no other warranty obligation.
• Apple isn't responsible for claims about QueueWatch, including product liability, legal or regulatory claims, consumer-protection claims, or claims that QueueWatch infringes someone's intellectual property. We handle those.
• You confirm that you are not in a country under a US embargo, and not on a US list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms, and may enforce them against you.

18. Contact

[LEGAL NAME]
[ADDRESS]
[SUPPORT EMAIL]