Draft, pending legal review

Support

Last updated: draft of October 9, 2026.

Contact us

Email [SUPPORT EMAIL].

To help us help you, please include:

Please never send us your Apple ID password or card details. We never need them.

Turn off alerts on one phone

  1. Open the More tab.
  2. Tap Alerts on this phone.
  3. Tap Turn off for this phone.

The trip keeps working for everyone else. We delete this phone's push token. You can also turn off notifications for QueueWatch in your phone's Settings.

Leave a trip

  1. Open the More tab.
  2. Tap Leave this trip, then confirm.

Your phone stops getting the trip's alerts, and we delete its push token. The trip keeps running for anyone else on it. You can rejoin later with the same code.

Delete a trip for everyone

  1. Open the More tab.
  2. Tap About QueueWatch.
  3. Tap Delete this trip, then confirm.

This deletes the trip's settings, phones, short line alerts and recent alerts for every phone on it, at once. It can't be undone. A pass that hasn't started or is still running can be moved to your next trip with Restore purchases.

Manage or cancel an Annual Pass

The Annual Pass renews each year through Apple until you cancel it. Apple bills and manages it, so you change it in your iPhone's Settings:

  1. Open Settings on your iPhone.
  2. Tap your name, then Subscriptions.
  3. Tap QueueWatch, then Cancel Subscription.

Cancel at least 24 hours before the year ends to avoid the next charge. Your pass keeps working until the end of the year you have paid for.

Day Passes and Trip Passes don't renew, so there is nothing to cancel.

Restore a pass

On a new phone, after reinstalling, or on a new trip:

  1. Open the More tab and tap Pass.
  2. Tap Restore purchases.

Use the same Apple ID you bought the pass with. An Annual Pass follows the phone that bought it to its current trip. A Day or Trip Pass from a deleted trip can move to a new trip once.

Refunds

Apple handles all refunds for App Store purchases. We can't issue them. Ask Apple at reportaproblem.apple.com, or follow Apple's steps.

If QueueWatch couldn't give you what you paid for, for example if ride data was down for your whole park day, email [SUPPORT EMAIL] with your trip code. We will help you ask Apple, and may add a free day to your trip.

Your data

To see or delete the data we hold for your trip, email [SUPPORT EMAIL] with your trip code. The Privacy Policy explains what we keep and for how long.

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